Refund policy
Exchange / Return Policy
- Exchanges, cancellations, returns, and refunds are accepted within 7 days of receiving your order.
- For exchanges or returns due to change of mind, the customer is responsible for return shipping costs, which will be deducted from the refund.
- For exchanges or returns due to product defects or incorrect shipment, the seller covers the return shipping cost.
- If an item is sent back without any prior request, or if it is sent more than 7 days after receipt, it will be returned to the customer.
Exchanges / Returns Not Accepted
- More than 7 days have passed since the product was received.
- Damage caused by customer negligence.
- Even in cases of incorrect shipment or product defects, exchanges and returns are not accepted if the item has been washed or worn.
- Measurements may vary by 1–3 cm (approx. 0.4–1.2 in) depending on the measuring method, and colors may appear slightly different depending on your monitor settings. Exchanges and returns are not accepted for these reasons.
- White marks on the product are chalk marks used during the manufacturing process and will disappear after washing. This is a normal part of production and is not considered a defect.
- Chemical or fabric odors that inevitably occur during the manufacturing process are not considered a defect.
- Exchanges and refunds are not accepted for items showing signs of wear, makeup stains, perfume, deodorant odor, washing, or cigarette smell. (All returned items are inspected upon receipt.)
- Exchanges and refunds are not accepted if the tag has been cut or removed.
- If the item includes a free gift or additional components, the refund cannot be processed unless all items are returned together.
- Set items cannot be partially returned; all components of the set must be returned together.